Entry Doors Privacy Policy
About this Policy
Entry Doors Pty Ltd has this Privacy Policy to demonstrate our commitment to protecting your privacy in accordance with the Australian Privacy Act 1988. We recognise that personal information is confidential and that it is important for you to know how we handle, gather, store and use your personal information.
We may periodically review and update this Privacy Policy. Therefore, we recommend visiting our website from time to time to stay informed about any changes.
By utilising our goods and/ or services, submitting or completing a commercial credit application, contacting us via email, telephone, in writing, or participating in our promotional activities including our websites, you consent to the use and disclosure of your personal information as described in this policy.
What Types of Personal Information do we Collect?
The specific personal information we gather from you depends on the nature of your interaction with us. This may include, but is not limited to:
- First and last names
- Home and/or postal address
- Phone number
- Email address
- Other information regarding installation requirements, such as tenant details or pets on the property
- Bank, credit, or debit account details you provide when making a purchase
- Records of correspondence via phone, text, email or mail
- Data related to our website usage
Why do we Collect Personal Information?
We collect your information primarily to facilitate our business operations and deliver optimal customer service. Any information that we collect will not be used in ways that you have not agreed to. Your personal information will not be shared, sold, rented or disclosed beyond what's outlined in this Privacy Policy or permitted by law.
Entry Doors Pty Ltd gathers, stores and utilises your personal information for the following purposes:
- Providing products and services to you
- Offering information or guidance on existing and new products and services
- Communicating with you and processing your requests
- Managing and improving our products and services
- Tailoring and enhancing your experience
- Granting access to secure sections of our websites
- Conducting market research
- Organising competitions or promotions
- Verifying your identity
- Sharing with third parties only if authorised by you
- Conducting analyses across our organisation
Your consent empowers us to fulfil these objectives effectively.
What if we are Unable to Collect your Personal Information?
Choosing not to provide the personal information as described in this policy may result in Entry Doors Pty Ltd being unable to deliver on the products or services you've requested, either meeting your expectations or providing them at all. Additionally, you may not receive information regarding products or services, including details about discounts, sales, or special promotions and may be restricted. Therefore, providing the requested personal information enables us to better serve your needs and preferences effectively.
How Do We Collect Personal Information?
At times, Entry Doors Pty Ltd may receive and securely store the personal information you enter on our website or provide to us directly during interactions or through various forms.
Personal information is collected through:
- Access and use of our website and communications, including registration details and usage information
- Conversations, emails, or interactions with our Sales and Installation Team
- Completion of product or service purchase applications
- Feedback, surveys or promotions
- Modifying and updating your contact information
Disclosure of Personal Information
Entry Doors Pty Ltd may share your personal information with our employees for website and business operations, specifically to fulfil your requests and provide products and services, as permitted under the Privacy Act. When using third-party services, we may provide them with necessary information only for service fulfilment. We do not disclose personal information for direct marketing without your consent. Additionally, we release personal information when permitted by law, for legal compliance, law enforcement, court proceedings, enforcement of terms and conditions, or to protect rights and safety. Government agencies with statutory roles may request data from us, such as Police and Consumer Law bodies.
Communication
Entry Doors Pty Ltd may contact you through various means, including but not limited to telephone, email, SMS, or mail.
Cross-Border Data Transfer
We will never share or transfer your personal information with any overseas parties outside of Australia. However, if there arises a necessity to process your personal information through company representatives or third parties operating beyond the borders of Australia, engaged by us for the conduct of our business functions, we will, in the given circumstances, take measures before such disclosure to ensure that you fully consent prior and that the overseas party complies with privacy laws concerning your personal information.
We will not transmit your personal information beyond the borders of Australia unless all these measures are met:
- It is necessary to complete your transaction
- You have provided your consent
- We believed on reasonable grounds that the overseas party involved would only deal with your personal information similarly to the requirements under the National Privacy Principles
- Where otherwise allowed by the Privacy Act.
What Security Measures we have in Place?
The personal information Entry Doors Pty Ltd collects is securely stored in electronic and/or paper format. We have implemented physical, electronic, and procedural safeguards to protect your personal information and ensure its security. We take reasonable steps to safeguard your information.
Electronically stored data is protected by firewalls, and access to electronic records is restricted through the use of passwords. Only authorised staff with appropriate passwords have access to information on our systems, and file access can be configured as read-only or restricted.
Your personal information is stored within a secure premises. Externally, these premises feature multiple security measures to prevent unauthorised entry and controlled access. Internally, we take precautions to limit access to personal information, such as storing it in locked cabinets within secure offices.
Please be aware that the security of personal information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
How can you Access, Correct and Remove your Personal Information?
In most situations, you will have the opportunity to access the personal information that we hold about you. If you request to access your information, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, in most circumstances we will give you written reasons for any refusal.
We are committed to taking reasonable measures to update and rectify your personal information, ensuring its accuracy and currency. Please inform us if you have any change requests to your personal information.
Cookies and Tracking
A "cookie" is a small text file placed on a device while browsing a website, allowing the website host to store information about the device's use of the site. Entry Doors Pty Ltd may utilise cookies for several key purposes:
- To recognise your computer or device upon the website visit without requiring registration or login
- Tracking viewed products or services to send you relevant updates
- Monitoring traffic patterns and website areas visited
- Researching user habits to enhance online products and services
- Operating websites efficiently with optimal functionality
- Assessing the effectiveness of marketing initiatives
- Understanding customer preferences to tailor web content and advertising
- Tracking advertising referrals from external sites to our websites
- Generating data on web traffic and customer activity
While cookies are used to enhance the online experience, you have the option to disable them in your browser settings if desired. However, this won't prevent you from accessing our sites.
Additionally, our website may include links to other sites, such as third-party websites, which are not governed by this privacy policy, so please review their policies before providing personal information to them or any other third party.
Personal Information for Marketing
Entry Doors Pty Ltd may use your personal information to provide you with information or advice about:
- Information regarding existing and new products and services
- Conducting surveys
- Promoting products
- Promoting services
- Special discounts and exclusive offers
Opting Out
We understand that your preferences matter. If you wish to opt out of receiving our communications or any other type of information from us, not related to your direct enquiry or sale, you can do so by notifying us either by email or phone.
Your choices and preferences are important to us, and we respect your decisions regarding the information you receive from us.
Privacy Concerns and Privacy Complaints
If you suspect a breach of your privacy by Entry Doors Pty Ltd or have inquiries or concerns regarding our Privacy Policy, please reach out to us at sales@entrydoorsbrisbane.com.au. Kindly provide details of the incident so that we can conduct a thorough investigation. Upon receiving a written complaint, Management will initiate an investigation with the relevant business unit implicated in the alleged breach.
Management will work to identify the nature and cause of the breach. Throughout the process, we may reach out to you for further clarification if needed. We will keep you informed of the investigation's outcome and strive to resolve all matters promptly. Your requests or complaints will be treated with confidentiality. If a breach is confirmed Management will rectify the situation and prevent future breaches.